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ticket stupidity...

ticket stupidity...

narasumas
New member | Level 2

I need to open a ticket. I go to https://www.dropbox.com/support and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.

_narasumas

1 Accepted Solution

Accepted Solutions

Re: ticket stupidity...

Rich
Super User II

@narasumas wrote:

I need to open a ticket. I go to https://www.dropbox.com/support and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.


The Support page will show you the support options that are available to your account type, and not all account types have access to the ticket system now.

 

If you're having a billing or sign-in issue, you can visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

View solution in original post

7 Replies 7

Re: ticket stupidity...

Rich
Super User II

@narasumas wrote:

I need to open a ticket. I go to https://www.dropbox.com/support and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.


The Support page will show you the support options that are available to your account type, and not all account types have access to the ticket system now.

 

If you're having a billing or sign-in issue, you can visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Re: ticket stupidity...

narasumas
New member | Level 2

Thanks, @Rich. It took two weeks, but it finally prompted me within the incognito window.

Re: ticket stupidity...

lunatic_2000
New member | Level 2

finally something useful...

Would it be so hard to explain that on the support site instead sending you around and around and around in circles?

Chat told me:

You will need to contact support by going here: dropbox.com/support and then you can submit a ticket and they will reach out to you directly to assist.

...after I tried to figure out the "ticket" issue. Finally I found your comment in the English community. Looks like the Germans just suck in figuring things out and explaining them plain and simple.

Whatever. These kind of businessmodels are what's keeping me from reactivating my account and using Dropbox ever again.

30 minutes of my life I wasted on this and I will never get back.

Thank god there are other services like DB

Re: ticket stupidity...

danjsandiego
Explorer | Level 3

It is stupid. 

A business owner is trying to share their dropbox with me. When i click on the invite, dropbox forces a "PICK A NEW PLAN" screen. No other option. No access to support ticket. called support and it hangs up after you select tech support. Cant file ticket since and I cant access my  business friends dropbox. 

 

I will tell him to leave drop box and move to other shared folder system since I cant access this.

Worst support ever.

Re: ticket stupidity...

Megan
Dropboxer

Hi @danjsandiego, let's see what we can find here! 

 

Can you clarify for me, if they try to share a folder, or add you to join their Team? 

 

Let me know more, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: ticket stupidity...

danjsandiego
Explorer | Level 3
His invite says “you have been invited to edit a folder on Dropbox”. Don’t know anything more since I can not get in.

Re: ticket stupidity...

Mark
Super User II

Hi @danjsandiego 

My guess then is that the size of the folder you are being invited to is too large - check what quota you have available at www.dropbox.com/account/plan and speak to the person inviting you. If it is larger than what you have you need to pay to upgrade.


 


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Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    danjsandiego Explorer | Level 3
  • User avatar
    Megan Dropboxer
  • User avatar
    lunatic_2000 New member | Level 2
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