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btorti's avatar
btorti
New member | Level 2
2 years ago

upload a plan

Hi everybody, 
this morning I purchased Dropbox Plus, I have the purchase confirmation email with the transaction ID, but my account has not been updated and assigns
 me the Dropbox Basic profile. What can I do? Thank you
Plans
upgrades

1 Reply

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    HI there btorti - sorry to hear you're having issues with this.

     

    Could you clarify if you upgraded through the website directly or if you did through the app store on a mobile device?

     

    Is the email address that you received the purchase confirmation the exact same as the one you see on your account's settings online?

     

    Let us know more and we'll take it from there.

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