Security and Permissions
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As the subject says, I have tried to log in after a couple of years but my Account is closed. I assume the Dropbox warning emails were going to dead email address - how to reopen the account once the account has been closed??
Hi @NZFisher, welcome to our Community!
Did you receive any specific errors when trying to access your old Dropbox account?
Provided that your account was closed due to inactivity, then all you'd have to do would be for you to create a new account, using either the same email address, or a different one.
It won't contain your old files there, since they are removed along with the account.
I hope this clarifies!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks Megan, It's access to the old files I need!
As I wasn't receiving updates via email I didn't know they would delete my account - it has a decade of family photos along with tax records etc.
Is there any way to recover, that you're aware of?
Derrick
And no specific errors, except that there is no account under that email address.
Hi @NZFisher, I see, thanks for clarifying!
I'm afraid that once the account has been deleted, our hands are tied moving forward since the content is basically gone along with the account.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks - that's a real buigger.
So many issues
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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