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Dropbox account deleted from team after job has finished. How can I get my account back?

Dropbox account deleted from team after job has finished. How can I get my account back?

swidy
New member | Level 2

Hi,

When I accepted a busness account for a job, my personal dropbox got merged. Now that the job has finished, they deleted the business account and my personal account got deleted also. I cannot login under my oririnal dropbox account and my files are lost.

What can I do? How do I get my account back?

Thanks in advance

7 Replies 7

Re: dropbox account deleted

Rich
Super User II

@swidy wrote:

Now that the job has finished, they deleted the business account and my personal account got deleted also. ... What can I do? How do I get my account back?


The team admin for the business account would need to restore your account and then convert it back to an individual account.

 

Re: dropbox account deleted

swidy
New member | Level 2

So does this mean I depend on the original administrator from that business dropbox?

However, that person couldn't 'see' my personal dropbox.

When I accepted that dropbox invite my personal was automtically merged, and nested within that business dropbox. I couldn't pull it out myself! Is there no way, how I can get my account back, by myself???

Re: dropbox account deleted

westhighland
Helpful | Level 5

same thing happened to me. The Dropbox system is set up to let someone else delete your account, without permission from you. When you merge accounts, there should be some warning that doing so means Dropbox are handing over complete control of your personal data to a third party. Dropbox Support wrote that when the business account deleted, the system "should have reinstated your previous (personal) account" - I'm still trying to get an answer on why that didn't happen. Flawed system!

Re: dropbox account deleted

Mark
Super User II

@westhighland 

You are warned this is the case repeatedly when onboarding as part of a Team/Business plan - in fact its why Dropbox almost forces you to set up a new account when joining the team. Unfortunately if you've not read the information given on screen when setting it up thats not Dropbox's fault.


 


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Re: dropbox account deleted

westhighland
Helpful | Level 5

Hi Mark - in UK, you don't get "repeat warnings" about the loss of control when you accept another invitation. There  is one pop-up window that gives some broad headlines of merging the accounts or running with two - but it doesn't make it clear at all that should you go for the merge, that means giving full and final control of existing files to someone else forever.  

When i checked about the system, your colleague told me that when it's meant to work that when the Team Admin of the business account closes your membership, all the files from the original account should be reinstated to its original format. that didn't happen for me and the person who removed me from their Business Account said they were not aware they had been given control of my personal account, or that they were deleting my files. So there are defo flaws in the system, and the information you have conflicts with the message that your colleague gave me. I'm sorry to be frustrated but my experience of using Dropbox has been very challenging, i hope you understand.

 

Re: dropbox account deleted

Chazza
Helpful | Level 5

repeatedly? Honestly, it really isn't that clear! 

Re: dropbox account deleted

Grahame2
New member | Level 2

Did you get a solution for this done the same thing.

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Top contributors to this post

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    Grahame2 New member | Level 2
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    Chazza Helpful | Level 5
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    westhighland Helpful | Level 5
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    Mark Super User II
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