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Error (500) Something went wrong.

Error (500) Something went wrong.

LizzieT2
New member | Level 2

When trying to access the settings page from within the Admin console i am receiving the Error (500) something went wrong page. This happens 100% of the time from Chrome, Internet explorer, Edge and Firefox, location does not make a difference either ruling firewall out.

 

Url of page we are trying to access is below

https://www.dropbox.com/team/admin/settings

 

Any help appreciated.

1 Accepted Solution

Accepted Solutions

Re: Error (500) Something went wrong.

Karina
Dropboxer
Hey! 

Thanks for posting on our forum page! :slight_smile:

We've experienced a temporary problem on our end that may have affected your access. We're working on fixing this issue at the moment!

Everything should slowly, slowly get back to normal.  We're very sorry for the inconvenience and we'll be taking measures to ensure this particular issue won't arise again.

Thank you!

Best, 
Karina



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

6 Replies 6

Cancel Suscription

disenoat
New member | Level 2

I need to cancel my subscription urgent, when I click on the button an error 500 appears

Re: Cancel Suscription

Mark
Super User II
Try a different browser, clearing cache or using incognito mode.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Abo lässt sich nicht kündigen ERROR (500)

Dieter P.
New member | Level 2

Hallo und guten Tag,

 

ich möchte mein Abo kündigen, geht aber auf einen Serverfehler Error(500)

Bitte prüfen.

Gruß

Dieter

 

Re: Abo lässt sich nicht kündigen ERROR (500)

Mark
Super User II
I've managed to contact somebody at Dropbox and 'they are aware and working on it'. Apologies I have no other information.

 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Cancel Suscription

LizzieT2
New member | Level 2
Tried all of the above. no luck

Re: Error (500) Something went wrong.

Karina
Dropboxer
Hey! 

Thanks for posting on our forum page! :slight_smile:

We've experienced a temporary problem on our end that may have affected your access. We're working on fixing this issue at the moment!

Everything should slowly, slowly get back to normal.  We're very sorry for the inconvenience and we'll be taking measures to ensure this particular issue won't arise again.

Thank you!

Best, 
Karina



Karina
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Who's talking

Top contributors to this post

  • User avatar
    Karina Dropboxer
  • User avatar
    LizzieT2 New member | Level 2
  • User avatar
    Mark Super User II
  • User avatar
    Dieter P. New member | Level 2
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