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I cannot sign in in MacBook Air M1 (macOS Ventura)

I cannot sign in in MacBook Air M1 (macOS Ventura)

dardarlt
New member | Level 2

I cannot sign in on macOS Ventura dropbox app. All previous mac sign ins were successful, I can also sign in into Web and Android.
On macOS I get:

- if trying to use Google oAuth I am not getting any message, just same login window. App is showing "Waiting to be linked..."
- if I am  trying to use password, it shows "where was a problem completing your request". And dropbox quits. 

1 Accepted Solution

Accepted Solutions

Jay
Dropbox Staff

Are you on a Dropbox Basic plan with more than 3 devices connected?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Jay
Dropbox Staff

Hi @dardarlt, thanks for bringing this to our attention.

 

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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dardarlt
New member | Level 2

No, it should not be there, it is new and clean macOS instalation.
I've also tried to use other browser as default, also tried to switch network provider - same, I cannot connect macOS dropbox app.
All the apps , like Google Drive are working perfectly. 

Jay
Dropbox Staff

Are you on a Dropbox Basic plan with more than 3 devices connected?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

dardarlt
New member | Level 2

Yes, this was an issue for me (just without proper notification). 
I went to https://www.dropbox.com/account/security , removed some old devices and it connected.

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    dardarlt New member | Level 2
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    Jay Dropbox Staff
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