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Issues verifying e-mail account

Re: Verification

Jay
Dropboxer

Hi @Andrew622, thanks for joining the Community!

 

I'm sorry to hear about this matter. In order to look into this in more detail, would it be okay to contact you at the email associated with your forum profile?

 

Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Verification

Andrew622
Explorer | Level 3

Hi Jay, 

 

Yes, by all means. Thanks!

Re: Verification

Jay
Dropboxer

Thanks @Andrew622, I've sent you an email, please reply when you get the chance.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Verification

Andrew622
Explorer | Level 3

Hi @Jay 

 

Sorry for not responding to this for so long. I was having some trouble with my email with getting messages from users outside of the network. That appears to be resolved now but I am still not getting the verification email from Dropbox. Could you try again? 


Thanks!

Re: Verification

Jay
Dropboxer

The ticket should still be valid, could you try checking your inbox again?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: Verification

Andrew622
Explorer | Level 3

Hi @Jay 

 

I am still not seeing any message in my inbox, beyond the notification that you replied to this post. Is this the message in question (from Dropbox Community)?

Re: Verification

Jay
Dropboxer

As you don't seem to have received the original email, I've sent you another message. Please reply to it as soon as possible. Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Issues verifying e-mail account

sc_manager
Explorer | Level 3

Hi,

 

Last week I made an account on outlook and I used this one for a new dropbox account. 

I tried multiple times to verify email address, but unfortunatly nothing comes in. I have checked the spam, added no-reply@dropbox.com to my address book, but nothing works. 

 

And just to be clear; e-mail address is working receiving other emails fine.

 

So, the next step is to create a ticket (Dropbox.com/support). But can't find this option anywere. The only thing I see is that I can't see my tickethistory, beceause I need to verify my e-mail address. 

 

It would be great if there was an easy button or link for it. Beceause I read multiple discussion, but no one could give the answer.

 

Hopefully finely someone does.

Re: Issues verifying e-mail account

Jay
Dropboxer

Hi @sc_manager, thanks for joining the Community!

 

In order to look into this matter further, would it be possible to contact you at the email associated with your forum profile to assist?

 

Thanks!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Issues verifying e-mail account

sc_manager
Explorer | Level 3

Hi Jay,

 

Yes please, that would be great! Thanks.

Need more support?