Security and Permissions
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Hi,
We have started getting emails, ostensibly, from Dropbox asking us to download the desktop app. We already have the app and the email address, I think, is suspect. It is
Am I being overly cautious?
Hi @FoPL, welcome to our Community!
The email address you mentioned, is indeed an official Dropbox domain. You can see more about that here.
If you already have the app, you can ignore these emails. However, is it possible that you're maybe using the account on a new device?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @FoPL, welcome to our Community!
The email address you mentioned, is indeed an official Dropbox domain. You can see more about that here.
If you already have the app, you can ignore these emails. However, is it possible that you're maybe using the account on a new device?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Thanks. I couldn't find that page of emails and, whilst it isn't a new computer, I am working with a new charity and their dropbox.
Thanks fro the reply. It is appreciated.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!