Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Lost pictures after closing my account
I had a paid account for years. I was told that even if my account was closed my pictures would be there when I reopened it. No time limit was given. My wife passed away and I became homeless. Everything went downhill. I am now picking up the pieces and getting on my feet. Tonight I reactivated my paid account and found all of my precious photo's gone. My originals were lost while I was homeless. I have no pictures left of my wife. Is there any way to restore them? The only reason I reactivated my account was to get those pictures.
3 Replies
- Hannah
Dropbox Community Moderator
Hey BigGeorgeCat, sorry to see you're having trouble accessing your pictures.
Can you please clarify if your account was actually deleted and re-created?
Or had you just downgraded it and now re-upgraded?
When was the last time you logged in?
Keep me posted.
I do not know what happened to my pictures. I haven't had a computer for about 4 years because mine died and while I was depressed and/or homeless and I was only recently able to renew my access. I had to upgrade because my old subscription was only 2gig.
- Mark
Super User II
Unfortunately if you do not log in for 12 months all data is removed due to inactivity 😞
https://help.dropbox.com/account-access/email-about-inactive-account
There is no way to recover these accounts/data once this occurs.
