Not able to join the team. ‘there was a problem completing this request’.

[Ankush1]

Not able to join a team in which I’m invited. It says ‘there was a problem completing this request’. Any solution for this

[Mark]

Tried clearing cache and cookies as well as temp internet files and trying again?

[Ankush1]

Clearing cache, cookies and temp files did not solve the issue

[Megan]

Hi @Ankush1, sorry to hear about that! 

Have you tried using an entirely different browser, to check if you get the same results? 

Would it be possible to ask for the Team Admin to remove the invite, and send you a new one? 

Keep me posted, and we'll take it from there!

[Ankush1]

Hi Megan! I tried different browsers and contacted admin for new invite. After the new invite the issue still persists.

[Walter]

Hey @Ankush1, sorry to jump in here, but could you send us a screenshot of the exact error you're getting so that we can have a look too? 

[Ankush1]

[Hannah]

Hey @Ankush1, just to confirm, the account that got invited to the team, is an individual account, correct?

Not already on a different Dropbox Business paid or trial team?

[Ankush1]

Individual account

[Megan]

Hi @Ankush1, do you get this specific error when clicking "Create new account" or "combine accounts"?