Account hacked

[Urgenthelpneed]

Hello there,
I urgently need help! My account has been hacked and someone changed my password and email, now they trying to get some money to recover it! DROPBOX is never reply!!!

[Rich]

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@Urgenthelpneed  wrote:
I urgently need help! My account has been hacked and someone changed my password and email, now they trying to get some money to recover it! DROPBOX is never reply!!!

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. Also keep in mind that Dropbox Support is only available during normal business hours. They do not respond on weekends and holidays.

• https://www.dropbox.com/support/billing-issues

[Rana436]

I used to sign in to my account through sign in with google account and my google account is hacked and i am unable to recover it because he changed everything and i have many pictures in my dropbox account any way to secure them. Please help

[Megan]

Hi @Rana436, I am sorry to hear about this! 

I recon you tried accessing your Dropbox account, and did you come across any errors? 

Did you also receive an email stating your Dropbox email or password has been changed? 

Feel free to have a look into this Help Center article too.

Let me know!

[Rana436]

My gmail has been hacked which i used to sign in now i just want to secure my data

[Megan]

Thanks for the speedy reply @Rana436!

Quoting the Help Center article, I'd suggest that you: 

• Reset your password with something unique, and never give it out to anyone.
• Dropbox users on certain plans have the ability to remote wipe their Dropbox files from their devices. If you’re not on one of those plans, you can still remotely sign out of your devices.
• Turn on two-step verification, which adds an extra layer of security to your account.

[Rana436]

I cant reset lori because i dont have access to my email because its hacked

[Megan]

Hi @Rana436! 

If you do not have access to the email address that was linked to your Dropbox account, things might not look great. 

However, I'd be happy to look into this further with you. 

Would it be okay for me to send out an email linked to your Community email address?

[Rana436]

Sure send me email and please help otherwise he will leak my all photos

[Rana436]

No one has contacted me yet