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Account hacked

Account hacked

Urgenthelpneed
New member | Level 2

Hello there,
I urgently need help! My account has been hacked and someone changed my password and email, now they trying to get some money to recover it! DROPBOX is never reply!!!

14 Replies 14

Re: Account hacked

Rich
Super User II

@Urgenthelpneed  wrote:
I urgently need help! My account has been hacked and someone changed my password and email, now they trying to get some money to recover it! DROPBOX is never reply!!!

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in. Also keep in mind that Dropbox Support is only available during normal business hours. They do not respond on weekends and holidays.

 

Account Hacked

Rana436
Explorer | Level 3
I used to sign in to my account through sign in with google account and my google account is hacked and i am unable to recover it because he changed everything and i have many pictures in my dropbox account any way to secure them. Please help

Re: Account Hacked

Megan
Dropboxer

Hi @Rana436, I am sorry to hear about this! 

I recon you tried accessing your Dropbox account, and did you come across any errors? 

Did you also receive an email stating your Dropbox email or password has been changed? 

 

Feel free to have a look into this Help Center article too.

Let me know!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Hacked

Rana436
Explorer | Level 3
My gmail has been hacked which i used to sign in now i just want to secure my data

Re: Account Hacked

Megan
Dropboxer

Thanks for the speedy reply @Rana436!

Quoting the Help Center article, I'd suggest that you: 

 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Hacked

Rana436
Explorer | Level 3
I cant reset lori because i dont have access to my email because its hacked

Re: Account Hacked

Megan
Dropboxer
Hi @Rana436

If you do not have access to the email address that was linked to your Dropbox account, things might not look great. 

However, I'd be happy to look into this further with you. 

Would it be okay for me to send out an email linked to your Community email address?

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Account Hacked

Rana436
Explorer | Level 3
Sure send me email and please help otherwise he will leak my all photos

Re: Account Hacked

Rana436
Explorer | Level 3
No one has contacted me yet
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
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    jojoondabeatz New member | Level 2
  • User avatar
    Rana436 Explorer | Level 3
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