Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Aubrey3's avatar
Aubrey3
New member | Level 2
4 years ago
Solved

Can not access personal dropbox account

I have lost access to my personal dropbox account. Needless to say there are pictures and documents that are irreplaceable. When trying to log in it seems dropbox does not even recognize the email address. When asking for a password reset nothing no reset email is delivered. I have check spam. Perhaps it is a coincidence but my wife purchased a profession account for her small business about the same time.

 

account access
Account Settings
security
  • Aubrey3's avatar
    Aubrey3
    4 years ago

    Please disregard this post. I have got the issue resolved. A family member switched the email account.

1 Reply

Replies have been turned off for this discussion
  • Aubrey3's avatar
    Aubrey3
    New member | Level 2
    4 years ago

    Please disregard this post. I have got the issue resolved. A family member switched the email account.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!