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Can't login to DropBox

Leeker
New member | Level 2

Hi! I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account? I'm a little bit sad about this situation because there saved some old photos. 

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Accepted Solutions

Re: Can't login to DropBox

Rich
Super User II

@Leeker wrote:

I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?


If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

View solution in original post

2 Replies 2

Re: Can't login to DropBox

Rich
Super User II

@Leeker wrote:

I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?


If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

Re: Can't login to DropBox

Leeker
New member | Level 2

Use cloud storage after that... thanks for answer

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Top contributors to this post

  • User avatar
    Leeker New member | Level 2
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    Rich Super User II
What do Dropbox user levels mean?
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