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Leeker's avatar
Leeker
New member | Level 2
5 years ago
Solved

Can't login to DropBox

Hi! I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account? I'm a little bit sad about this situation because there saved some old photos. 

account access
Account Settings
Create or delete account
security
  • Rich's avatar
    Rich
    5 years ago
    Leeker wrote:

    I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?

    If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

2 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    5 years ago
    Leeker wrote:

    I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?

    If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

  • Leeker's avatar
    Leeker
    New member | Level 2
    5 years ago

    Use cloud storage after that... thanks for answer

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