cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't login to DropBox

Can't login to DropBox

Leeker
New member | Level 2
Go to solution

Hi! I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account? I'm a little bit sad about this situation because there saved some old photos. 

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@Leeker wrote:

I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?


If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

View solution in original post

2 Replies 2

Rich
Super User II
Go to solution

@Leeker wrote:

I've registered at Dropbox since 2015-2016 and don't use it at all. Now I've tried to log in to my account(mail and pass have saved, so it's should be correct) and get an error. Can DropBox restore my account?


If the account had been idle for more than a year, it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, neither the account nor the files within it can be recovered.

Leeker
New member | Level 2
Go to solution

Use cloud storage after that... thanks for answer

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Leeker New member | Level 2
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?