Settings and Preferences
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I have a dropbox account with a different email that I haven't used in years. It requires an authentication code to login, but I don't have the authentication app anymore because it's been years. I also don't have the phone number associated to the account.
What am I supposed to do? It gives me no options to recover the account. It's connected to my Gmail account, so I can literally prove it's my account by just pressing "log-in".
It requires an authentication code to login, but I don't have the authentication app anymore because it's been years. I also don't have the phone number associated to the account. ... What am I supposed to do?
Use the emergency backup codes you received when you activated two-step authentication.
I have a dropbox account with a different email that I haven't used in years.
If you mean that you haven't used the Dropbox account in years, then it likely doesn't exist anymore. Accounts that are idle for more than a year are deleted due to inactivity.
Sorry I didn't make it clear. When I said I haven't used it in years and don't have the authenticator app, that also implied I didn't have the backup codes.
It still exists if it's asking me to enter the authentication code to login. If it didn't exist, it would be prompting me to create an account instead.
Why are there no email recovery options? The account is linked to my gmail, and I can prove it's my gmail account by just logging in. I need some photos that I know I saved on my dropbox years ago, and I have no way to recover the account.
There are recovery options - the codes you were given.
Unfortunately without them the account cannot be accessed. Which is, if you think about it totally reasonable. You told Dropbox to not let anybody have access to your account without the codes sent to email or phone and agreed to keep the backup ones just in case. It would be a dangerous precedent to then allow people to circumvent that safety mechanism. Its easy to gain access to peoples Google email etc. so accessing that isnt really a secure tool.
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