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Can't login with email address that doesn't exist

Can't login with email address that doesn't exist

Denis Forrester
Explorer | Level 4

Hello, i need your help please. I can’t log in because when I create the account i made it with an email adresse that does not exist (example : abcd@hotmail.fr). After a while I tried to login but it didn’t work and it says Dropbox sent an email at this email address for security etc... (because I created the account when I was in the US and when I tried to login I was in France). So the problem is that I can’t check this email address because it doesn’t exist so i tried to create one with the same username but its impossible because it’s IMPOSSIBLE to create an email address with ".fr" anymore. Please how can I do to take back my account ?
Waiting for an answer... thank you...

2 Replies 2

Re: Can’t login

Pikamander2
Super User

You can contact Dropbox support and let them know what happened. Hopefully they can help you regain access to it.

 

In general though, getting locked out of the account is one of the risks that you take when you use a fake email address. It's better to use a real one when possible.

Re: Can’t login

Denis Forrester
Explorer | Level 4
How can I reach the dropbox support on the phone ?
Who's talking

Top contributors to this post

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    Denis Forrester Explorer | Level 4
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    Pikamander2 Super User
What do Dropbox user levels mean?
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