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Cannot find my account

Cannot find my account

JacquelineCosta
New member | Level 2
I cannot find my account. I forgot the email I had the account logged in and also my password. I need help tô get my access back, please...
1 Reply 1

Re: Cannot find my account

Rich
Super User II

@JacquelineCosta wrote:
I cannot find my account. I forgot the email I had the account logged in and also my password. I need help tô get my access back, please...

If it was a paid account, you can use the credit card charge lookup tool to identify the account. Otherwise, you'll need to determine what email address you used on your own. You can then try to reset the password for your account. If there's a valid account using the email address you enter, you'll receive an email with instructions for resetting your password.

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    Rich Super User II
What do Dropbox user levels mean?
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