Changing email

[SC1313]

Hi

The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?

[Rich · Accepted solution]

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@SC1313 wrote:

The email I set up my account with is no longer active. When I sign in to my account, a verification code is being sent to the expired email address. How can I access my dropbox account without access to the verification code?

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You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

• https://www.dropbox.com/support/sign-in-issues

[SC131313]

Thank you.

[ecvanbeek]

ik heb een nieuw e-mailadres en ben mijn wachtwoord kwijt. Als ik een nieuw wachtwoord vraag wordt deze naar mijn oude niet meer betaande e-mailadres gestuurd. Hoe kan ik bij mijn oude dropboxgegevens

[Walter]

Hey @ecvanbeek - sorry to hear about this.

Have you by any chance tried re-creating the email address perhaps? 

Do you happen to have linked any devices to the account in the past? 

If not, I'm afraid we won't be able to help much without access to the email address that's associated with the Dropbox account in question. 

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Hallo @ecvanbeek, sorry om dit te horen.

Heb je toevallig geprobeerd het e-mailadres opnieuw aan te maken?

Heeft u in het verleden toevallig apparaten aan het account gekoppeld?

Als dat niet het geval is, ben ik bang dat we niet veel kunnen helpen zonder toegang tot het e-mailadres dat aan het betreffende Dropbox-account is gekoppeld.

[PruePlace]

I am having the same problem. Did you find a way to get back into your dropbox account? Thanks

[PruePlace]

Are you saying we will lose all of our data in the dropbox account if we do not have access to our original email?  

[Hannah]

Hey @PruePlace, sorry to see you're having this issue.

Would it be possible to reinstate or recreate the email address, so that you can try and login?

[diegorodrigo]

Greetings

I've had a Dropbox Plus account, I've paid recently for a full year, which was merged with a Team account for a project for several years, now the project is over and the Team manager disabled my account and I can't access my files or account since the email I've used is not functioning anymore, and since the Team admin disabled the account he can't revert the change

[Mark]

He can revert the change as long as its within 7 days - if its longer than that your files will also have been lost (unless they chose the backup option). 

If he cannot move you out of the team rather than delete you need to set up a new account. The money for your payment, however, will have gone to the Team when you joined so you need to speak to them for it