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We recently received a question asking for advice on how to set up a Dropbox account for an elderly family member. This prompted us to think about the different ways we can make Dropbox more accessible in general, learn about it and add your tips right over here.

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Email Customer Support

Email Customer Support

CCrewMom
New member | Level 2

My dropbox is full. A photographer tried to send a file of pictures to my dropbox but I can't access them because my account is full. I haven't used/cleaned out my dropbox in years and my Mac just automatically uploads everything to dropbox so no telling what's in there. I would like to contact customer support but when I try to go to my account I can't even get past the pop up that says upgrade for a fee! No way to even clear out my dropbox to make room for anything if I wanted to because the pop up won't let me move forward until I purchase the upgrade. I would like to know how to email customer service but since I can't get past the pop up I have no idea how to get to the email address for customer support. Please help! I have the free service.

4 Replies 4

Re: Email Customer Support

Walter
Dropboxer
Hey @CCrewMom; welcome to the Community!

Can you please send us a screenshot of the pop-up that's troubling you so that we can advise further?

Also, to get your account under quota you can do any of the following:
  1. Increase your quota using referrals bonuses or other promotions.
  2. Leave any shared folders or Spaces that put you over quota.
  3. Move files that don't need to sync out of your Dropbox folder.
I hope this helps to some extent and please keep us posted!

PS: For more information about your support entitlements, you can have a look here

Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Email Customer Support

CCrewMom
New member | Level 2

IMG_7912.jpg


@Walter wrote:
Hey @CCrewMom; welcome to the Community!

Can you please send us a screenshot of the pop-up that's troubling you so that we can advise further?

Also, to get your account under quota you can do any of the following:
  1. Increase your quota using referrals bonuses or other promotions.
  2. Leave any shared folders or Spaces that put you over quota.
  3. Move files that don't need to sync out of your Dropbox folder.
I hope this helps to some extent and please keep us posted!

PS: For more information about your support entitlements, you can have a look here

 

Re: Email Customer Support

CCrewMom
New member | Level 2

When I try to dismiss this pop up it won't allow me to. It just stays on the screen and I can't do anything but close the browser window completely. 

Re: Email Customer Support

Walter
Dropboxer

In that case, could you try clearing your browser's cache and/or another browser as well @CCrewMom?


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: What do you think about the Community? Fill out our survey here!

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    Walter Dropboxer
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    CCrewMom New member | Level 2
What do Dropbox user levels mean?
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