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Free Account Hacked - Password and e-mail changed

Free Account Hacked - Password and e-mail changed

Sasq
Helpful | Level 5

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

 

Thanks

 

edit: I see someone else had the same problem, I'll contact support.  Thanks

1 Accepted Solution

Accepted Solutions

Re: Free Account Hacked

Mark
Super User II

Reset the password via www.dropbox.com/forgot ?


 


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View solution in original post

74 Replies 74

Re: Free Account Hacked

Mark
Super User II

Reset the password via www.dropbox.com/forgot ?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: Free Account Hacked

Sasq
Helpful | Level 5

Thanks Mark.  I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account.  Any way to handle that situation?

 

Re: Free Account Hacked

CurtNi
New member | Level 2

I met same problem. Please help me, too.

Re: Free Account Hacked

Megan
Dropboxer
Hey @Sasq & @CurtNi, thanks for posting your question here. 

Would it be okay for me to reach out via email, so we can have a closer look into this? 

Let me know.

Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Free Account Hacked

Sasq
Helpful | Level 5

Thanks so much, Lori.  I have already been contacted by Support and they solved the issue.  Thank You!

Re: Free Account Hacked

CurtNi
New member | Level 2

Yes, @Lori. Please email me. Thanks!! 

Re: Free Account Hacked

Megan
Dropboxer

That is fantastic @Sasq

Also @CurtNi, you've got  :envelope:

Cheers.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Re: Free Account Hacked

Tyrone2015
Explorer | Level 3
I Have the same problem as you. Plaese help

Re: Free Account Hacked

Hannah
Dropboxer
Hey @Tyrone2015, thanks for the nudge and I'm sorry to hear about this.

Can I reach out to you via email, to see what we can do?

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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