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We’ve covered lots of big life moments in our ‘How we use Dropbox’ series - and now we even have some tips on how you can use Dropbox to keep the planning of a wedding as easy and as painless as possible over here.

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No password reset email

No password reset email

Not applicable

I lost my password. I have access to the email account, and am also signed in on computer and mobile device. But when I try to reset the lost password, I do not receive any email. I have whitelisted dropbox.com, added no-reply in contact list, and whatever else I've seen on the forum but nothing happens. I've even open a ticket a few days ago, but i don't get any response beyond automated replies. I'm out of ideas. Heeeeelp!!!

5 Replies 5

Re: No password reset email

Rich
Super User II

@anonymous wrote:

... am also signed in on computer and mobile device.


If you're signed in on your computer, click the Dropbox icon in your system tray (Windows) or menu bar (Mac) and then click on the globe icon. It should launch the Dropbox website and sign you in automatically, where you can click on the Security tab and change your password.

Re: No password reset email

Not applicable

Unfortunately, Security->Change Password asks me for the old password, which I no longer know.

Re: No password reset email

Jay
Dropboxer
Hi @anonymous, would it be possible to contact you at the email associated with your account to assist further on this matter?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: No password reset email

Not applicable

Hi @Jay 

 

Yes, please contact me and help me.

Thank you in advance.

Re: No password reset email

Jay
Dropboxer
Thanks, I've sent you an email to your address, could you reply to it as soon as you get a chance so we can resolve this?

Jay
Community Moderator @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    anonymous Not applicable
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
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