Not getting Password reset email link

Sorry to hear you can't access your account wkloke. :slight_frown:

When you get the too many attempts error you need to wait for 24 hours to reset the password again. Our team cannot send a password reset email in the meantime. 

If you are not receiving your reset password email tomorrow when you try to reset it again, then please contact our team at: https://www.dropbox.com/support

Is there a computer, that has the Dropbox desktop application installed to access your files from, for now? 

I hope there is! 

Dear Fiona,

Thanks for your prompt response, after 24 hours, I no longer get "Too many incorrect attempts. Please try again in a few minutes." instead, "If a Dropbox account exists for Email , an e-mail will sent with furthers instruction."

However, I still not receive any Recovery Link after 4 hours. Already check spam/log files, whitelisted no-reply@dropbox.com

Can you send the Recovery Link direct to my Email instead of dropbox.com/forgot

Thanks

Sorry for the late response wkloke wkloke1, 

I located the case you created with us for this account access issue, it is already in the right hands. 

Please respond there for us to help you resolve this, as soon as possible. 

Thank you for your patience. 

Glad to hear you can now access your account. 

Thanks for getting back to me about this. 

Enjoy your Dropbox and your Holidays! :grinning: :white_check_mark:

I have the same problem as discribed above. My email address is [email address removed as per Community's Guidelines]. It is obviously an business email and it will highly appriciated your prompt response.

Hi Rainer_Zufall; are you still having issues with receiving the email to reset your password?