Red "notification" dot doesn't leave my desktop app on macOS

[GratefulUser]

That darn red "notification" dot on the icon will NOT go away. I've read all my notifications, and it says (everywhere) that I have no unread notifications, and yet...that number "1" in a circle is STILL there. Help?

[Jay]

Hi @GratefulUser, thanks for bringing this to our attention.

What is the current OS and desktop app version that you're running?

Could you attach a screenshot showing the desktop app when you click the icon in the system tray/menu bar?

This will help me to assist further!

[GratefulUser]

Hi, thanks for getting back to me. OS Sonoma 14.3.1. I don't know what a system tray is. I read about that on other threads yesterday, and was confused.

I found out that nothing was syncing since an update a ago, and remembered that I had that red dot problem THEN and someone helping me had removed the icon from the bar at the top of my computer. Somehow I got it all up and running again yesterday, which is why I really don't want to have to try to uninstall and reinstall everything. I've attached two screen shots. Thanks.

 

Thanks.

 

 

[Megan]

Hey @GratefulUser, when you say you got it up and running, do you mean that you managed to remove the red notification from your app? 

If not, then could you please confirm the version of the Dropbox desktop app you're running on your computer?

You can do this by hovering your mouse over the Dropbox icon in the menu bar. Also, do you see the app's status stating "up to date," "syncing," or "indexing"?

[GratefulUser]

No, sorry. I mean I got it syncing again. Red dot still there. Files are "up to date." Running 194.4.6267 -- also says "up to date."

Thanks.

[Megan]

Hey @GratefulUser, if I were you, I'd try uninstalling then re-installing the app. 

Can you give it a go? 

[GratefulUser]

I do not know how. I am not a techie. I'm willing to try, but can you reassure me?

1) I have read on other threads that this "solution" must be done repeatedly -- like after every iOs update. If that's the case, I'm not going to bother trying to fix this.

2) I do not know how to uninstall, reinstall, and sync. It's a miracle I got things to sync again the other day. Can you walk me through it?

Thanks,

Stacy

[Megan]

Hi @GratefulUser, if I'm being honest I haven't noticed this happening after single OS update. 

It could be coincidental, and definitely shouldn't happen often. 

I'd be more than happy to help you, all you'd need to do in order to uninstall the app would be for you to follow the steps in the Help Center article I provided above. 

After the app is uninstalled, you click on the second link, download the installer, and install the app. 

After that, you don't need to do anything to sync, the app should do so automatically. 

[GratefulUser]

So sorry--I don't see the links on how to uninstall and re-install. Can you re-send them?

Thanks.

[Nancy]

Hey @GratefulUser! I believe Megan’s referring to her post here.