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Can these types of notifications that generate an email be turned off globally in the Admin console?

Team members receiving emails inviting them to edit the folders I uploaded

DT83
New member | Level 2

Morning All

 

I have uploaded folders this morning and everyone within the Dropbox group have had an email from myself (via Dropbox) inviting them to edit said folder.

 

This is the first time this has happened and my colleagues have made new folders after and no emails have been sent out. 

 

Support were less then helpful and I am sure it will be a silly setting I have hit my end, but could anyone please help?

 

Thank you

33 Replies 33

Hannah
Dropbox Staff

Hey @DT83, thanks for posting to our Community.

 

Would you mind giving us the ticket number for your communication with our support team?

 

A screenshot of the notification would also be really helpful.

 

Just make sure to hide any personal info, like email addresses or full names on the screenshot.

 

Thanks in advance!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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worksighted
New member | Level 2

Can these type of notifications that generate an email be turned off globally?

 

worksighted_0-1717706775006.png

 

Jay
Dropbox Staff

Hi @worksighted, thanks for bringing this to our attention.

 

Just to check, are these emails being sent by other users' Dropbox accounts when they share a file or folder with you directly?

 

In general, the only email notifications that can be disabled are visible on this page, and would be related to your own account.

 

If you have any further queries, feel free to message back.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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worksighted
New member | Level 2

It appears when a member of a group shares a folder it spams everyone in the group notifying them via email. Some of these group has 100+ members so its generating a lot of unnecessary emails. This appears to be a new feature?

Jay
Dropbox Staff

Are the people who are receiving the email part of the invited members to the shared folder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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worksighted
New member | Level 2

Yes, it appears so I just confirmed with a file that was shared. There are 107 members its being shared with and 106 of them were notified via email with the exception of the person who shared it. You can imagine in a big organization if items are shared or new items created how much unnecessary email it generates. 

antonioabrego
New member | Level 2

Not sure when this was changed but I have never had an issue with this. Now every time I create a folder that check box (Send an email notification) is always checked. which sends an email out to everyone in the company every time. We have a whole team constantly making folders. This was never an issue until about a week ago. Is there anyway to leave that unchecked or get rid of that option? 

Thanks

Nancy
Dropbox Staff

Hey @antonioabrego, thanks for your post. 

 

Can you send over a full screenshot of where you see this option on your end? 

 

To clarify, can you manually uncheck it or is it not possible?

 

Let me know.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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SHARON VANNI
New member | Level 2

my colleagues are receiving tons of emails from Dropbox, whenever I create new folders or insert images.

we have had Dropbox for years and it has never happened. Please see attachments.

Someone can Help me?

Need more support?