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The OTP takes a long time to be sent to me

The OTP takes a long time to be sent to me

C Kruger
New member | Level 2

when trying to reset my pasword it take to long to receive the OTP to reset the password like 12 hrs wait , how can i rectify this 

 

1 Reply 1

Re: login problem

Lusil
Dropboxer
Hi there @C Kruger, let's see what we can find on this. 

Are you by any chance using an alias or a forwarding email to receive the one time security code?

Let me know and we'll take it from there, thanks!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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