Too many incorrect attempts. Please try again in a few minutes.

[sdshahbazi01]

Hello

I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes."

I didnt receive any email about reset password.

please help

[Jay]

Hi @sdshahbazi01, thanks for posting on the Community!

This is generally a security measure to prevent multiple attempts to reset passwords.

Could you try waiting for 24 hours and then attempt to reset the password again? 

As you didn't receive any emails, could you try adding no-reply@dropbox.com to your contacts list, and check the spam folder the next time you attempt to reset the password?

Keep me updated with any progress!

[JasonX]

My password no longer works.

I've tried resetting my password, but keep getting the message "Too many incorrect attempts. Please try again in a few minutes."

I wait 24hours, sometimes weeks, but still get this message and can not reset my password.

Please can anyone help.

[Megan]

Hi @JasonX, welcome to our Community! 

Do you have access to the email address linked to your Dropbox account? 

If you do, would you mind if I sent an email your way, so we can investigate further? 

Please keep me updated!

[JasonX]

Hi Megan

I do have access to the email address connected to the account. 

It's also the account connected to my personal account.

Many thanks in advance for your help.

Jason

[Megan]

Happy Friday @JasonX, I hope you're having a wonderful day! 

I just sent you an email, and I'll be happy to discuss and troubleshoot this further. 

Enjoy!

[Byron Wiltshire]

Hi guys we have the same issue, we urgently need access to an account, who can I email ? 

[Byron Wiltshire]

hi guys, Iv been trying on an off the entire day i need to access my account urgently and i have no support email or contact number, how many minutes is "Please try again in a few minutes" how can i fast forward this process ? 

[Megan]

Hi @Byron Wiltshire, let me help! 

How long has it been since this message showed up? 

Let me know!

[JasonX]

Hi

Our email conversation seems to have stopped since I sent you the credentials for my second account. Did you receive them? If so, did you manage to look into the issue?

Many thanks

J