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Why do I keep receiving the "Is this you?" email, when I access Dropbox from my iPad?

Why do I keep receiving the "Is this you?" email, when I access Dropbox from my iPad?

Deckie
New member | Level 2

Why whenever I use iPad Dropbox do I receive an annoying email checking that it’s me? I’ve confirmed so many times by clicking on Yes I just have to delete them now.

47D9F494-5430-4CC9-B32E-418C84324475.jpeg

1 Accepted Solution

Accepted Solutions

Re: Why do I keep receiving the "Is this you?" email, when I access Dropbox from my iPad?

Hannah
Dropboxer

Hey @Deckie, thanks for reaching out to us today.

 

Is this iPad always connected to your account, or do you sign out and back in each time you use Dropbox on it?

 

If you're signing out and back in, it would make sense for the email to arrive, as it thinks that this is a new device each time.

 

Let me know if you have any questions, or if that's not the case.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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2 Replies 2

Re: Why do I keep receiving the "Is this you?" email, when I access Dropbox from my iPad?

Hannah
Dropboxer

Hey @Deckie, thanks for reaching out to us today.

 

Is this iPad always connected to your account, or do you sign out and back in each time you use Dropbox on it?

 

If you're signing out and back in, it would make sense for the email to arrive, as it thinks that this is a new device each time.

 

Let me know if you have any questions, or if that's not the case.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Why do I keep receiving the "Is this you?" email, when I access Dropbox from my iPad?

Deckie
New member | Level 2

Ok thanks. Yes I always sign out as I thought you’re supposed to. I thought it would recognise the device like other apps do, I don’t receive emails from any other apps that need signing into.

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Top contributors to this post

  • User avatar
    Deckie New member | Level 2
  • User avatar
    Hannah Dropboxer
What do Dropbox user levels mean?
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