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Deckie's avatar
Deckie
New member | Level 2
4 years ago
Solved

Why do I keep receiving the "Is this you?" email, when I access Dropbox from my iPad?

Why whenever I use iPad Dropbox do I receive an annoying email checking that it’s me? I’ve confirmed so many times by clicking on Yes I just have to delete them now.

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  • Hannah's avatar
    Hannah
    4 years ago

    Hey Deckie, thanks for reaching out to us today.

     

    Is this iPad always connected to your account, or do you sign out and back in each time you use Dropbox on it?

     

    If you're signing out and back in, it would make sense for the email to arrive, as it thinks that this is a new device each time.

     

    Let me know if you have any questions, or if that's not the case.

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Deckie, thanks for reaching out to us today.

     

    Is this iPad always connected to your account, or do you sign out and back in each time you use Dropbox on it?

     

    If you're signing out and back in, it would make sense for the email to arrive, as it thinks that this is a new device each time.

     

    Let me know if you have any questions, or if that's not the case.

  • Deckie's avatar
    Deckie
    New member | Level 2
    4 years ago

    Ok thanks. Yes I always sign out as I thought you’re supposed to. I thought it would recognise the device like other apps do, I don’t receive emails from any other apps that need signing into.

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