Why was my account Disabled?

[Owensj456]

I just recently was able to access my Dropbox account on the 7th of September and when I try to access it on the 9th of September it’s disabled? I want to know why? And how to get it back up and running.

PS: I am on another account to get some help because I can’t log into my disabled email account.

Device: All devices

[Celeste]

Hi @Owensj456, I'm sorry to hear about this issue you're having with your account. 

To confirm, were you able to access your account on the website on September 7th, or are you referring to the Dropbox folder on a computer? 

Was the account perhaps deleted due to inactivity? If so you may have received emails from us about this, to the associated email address.

If you like, send me a screenshot of the error you are seeing (without any personal information) so that we can look into it further.

Thank you in advance!

[Owensj456]

I was able to access my whole Dropbox account and everything in it.... Sorry I am unsure how to send a screenshot as there is no option for pictures or videos...

[Celeste]

Thank you for clarifying, @Owensj456.

Do you currently have access to the email address associated with the Dropbox account in question? 

If so, could you try resetting your password from https://www.dropbox.com/forgot to check if that changes anything? 

If that doesn't help, please open a new ticket with us at https://www.dropbox.com/support from the associated email directly (as you mentioned writing in from a different account just now) so that our team can investigate further. If you could attach the screenshots to the email that would be super helpful! 

If/when you do so, send me your Ticket ID here if you like as well, so that I can keep an eye out on your case on my end too.

Thanks!

[Owensj456]

When I try to reset the password it says “sorry, this account is disabled” in red

[Owensj456]

I have already put in a support ticket 2 days ago, the ticket number is #9696516
I usually don’t know how long it takes for someone to see or resolve this issue but I hope it’s quick and easy.

[Owensj456]

Usually how long will it take for someone to respond to my Dropbox ticket? It’s been a week and I have had no response...

[Rich]

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@Owensj456 wrote:
Usually how long will it take for someone to respond to my Dropbox ticket? It’s been a week and I have had no response...

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Under most circumstances, 1 - 3 business days, with paid accounts getting priority. For Basic (i.e. free) accounts it's often longer.

You can view the status of your ticket here:

• https://dropbox.zendesk.com

If you don't have an account in Zendesk, create one using the same email address you used to submit the ticket.