cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Our new Dropbox updates make your online life easier. See how you can store online-only files, edit photos in Dropbox and annotate PDFs with these updates.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why was my account disabled?

Why was my account disabled?

toannguyen2020
Helpful | Level 6

Company account with email (quandinh@**** like email Dropbox of me) has been disabled from Saturday, July 11, 2020.

Dropbox hasn't emailed notification?

This account is used for business.

Please help me!

1 Accepted Solution

Accepted Solutions

Re: Why was my account disabled?

Walter
Dropboxer

Hi @toannguyen2020; thanks for joining our Community!

 

As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

 

Let me know if you have any more questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

View solution in original post

115 Replies 115

Re: Why was my account disabled?

Walter
Dropboxer

Hi @toannguyen2020; thanks for joining our Community!

 

As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this. 

 

Let me know if you have any more questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Re: Why was my account disabled?

toannguyen2020
Helpful | Level 6

Hi @Walter,

I have sent 2 emails about this problem (2020/07/11 and 2020/07/13) through this form 

But, I didn't receive an answer (except automatic email).

This problem is important, because many client has sent realtime data to Dropbox.

Please help me!

Re: Why was my account disabled?

Lusil
Dropboxer

Hey @toannguyen2020, I also wanted to mention that you need to make sure that you submit these Help Requests via an incognito window, without signing in to your account. 

 

Let us know though if you have any other questions or issues along the way, cheers!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

My account was disabled

Mohddaim
Helpful | Level 6
Why my account was disabled without warning or notic

Re: Why was my account disabled?

Mohddaim
Helpful | Level 6
Didt u get it back your account ?

Failed to login: acc disabled.

Pr0xy
New member | Level 2

Failed to login: acc disabled.
It worked perfectly last week .
But now when i try to sign in it says this account has been disabled.
I can't even reset passwords.
I havn't got any emails with reasons why.

 

Account disabled

Martijn1
Helpful | Level 6
Hello. Suddendly my dropbox account has been disabled. I dont know the reason and i cant get to talk to them.

What can i do now?

Re: Why was my account disabled?

Daphne
Dropboxer

Hey there @Mohddaim and @Pr0xy, I'm sorry to hear about the situation here!

 

As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team.

 

Once you reach out to the team, you'll receive a ticket number (eg. #1234567) which you can let me know here so that I can pass along the info you've provided here already.

 

Let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Account disabled

Jay
Dropboxer

Hi @Martijn1, thanks for posting today!

 

I've merged your post to this thread. Could you try the steps provided by @Walter in order to contact the support team directly?

 

As this is related to sensitive account details, we wouldn't be able to assist much over the community.

 

Let me know the ticket number when you receive it!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    j4kconsulting New member | Level 2
  • User avatar
    Geekymage New member | Level 2
  • User avatar
    bogrosnounours Helpful | Level 7
  • User avatar
    Kim25 New member | Level 2
What do Dropbox user levels mean?
Need more support?