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can't replace WRONG DB desktop app with CORRECT one. Keeps installing old one.

can't replace WRONG DB desktop app with CORRECT one. Keeps installing old one.

jjk28
New member | Level 2

I am getting stuck trying to close an account with the wrong, old email address, and transfer files all to gmail address account. When I uninstall the "aol" Dropbox desktop app and reinstall from the GMAIL desktop account... it reinstalls the AOL desktop app instead.

3 Replies 3

Re: can't replace WRONG DB desktop app with CORRECT one. Keeps installing old one.

Jay
Dropboxer
Hi @jjk28, thanks for posting today!

Could you try signing out of the desktop app while it's installed by following these steps in the preferences?

Afterwards, you can sign into the correct account on the app.

If you need any further assistance, please let me know!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Re: can't replace WRONG DB desktop app with CORRECT one. Keeps installing old one.

jjk28
New member | Level 2
Jay,
Thank you! I was hoping to dekete the aol account and everything associated with it, not just leave it all in there but signed out. How do I accomplish this?

Re: can't replace WRONG DB desktop app with CORRECT one. Keeps installing old one.

Jay
Dropboxer
No worries, you can delete the AOL Dropbox account itself, and all files online, from the site using these steps

Afterwards, you can delete the local Dropbox folder with the files, before you sign into the new account.

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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    Jay Dropboxer
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    jjk28 New member | Level 2
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