cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Great and all as it is to hear how we use Dropbox, we want to know how you use it! Day to day, big projects, sharing files with friends and family - we want to know about it.

Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox using a lot of storage even with Smart sync on

Dropbox using a lot of storage even with Smart sync on

jonps
New member | Level 2

I installed the Dropbox desktop app on my laptop and activated smart sync before I started syncing files.

When I started the sync process, the app started downloading all files and kept them locally, even though I marked all files as online-only. In the end, dropbox had downloaded over 200gb out of a total 300gb.

I understand that the smart sync and online-only functionality still takes some space, but taking up over 200gb seems a bit excessive....

Have I missed something?

1 Accepted Solution

Accepted Solutions

Re: Dropbox using alot of storage even with smartsync on

jonps
New member | Level 2

I'll answer my own question, I started looking through my files and discovered that for some reason, all zip files, and some other random files and filetypes was downloaded, after manually selecting a few files and select "Online-only", it refused to delete them and kept them as local files.

 

Reinstalling the dropbox app seems to have fixed the issue, dropping total used space from 200gb to around 2gb, which is a HUGE improvement.

View solution in original post

2 Replies 2

Re: Dropbox using alot of storage even with smartsync on

jonps
New member | Level 2

I'll answer my own question, I started looking through my files and discovered that for some reason, all zip files, and some other random files and filetypes was downloaded, after manually selecting a few files and select "Online-only", it refused to delete them and kept them as local files.

 

Reinstalling the dropbox app seems to have fixed the issue, dropping total used space from 200gb to around 2gb, which is a HUGE improvement.

Re: Dropbox using a lot of storage even with Smart sync on

Hannah
Dropboxer

Hey @jonps, thanks for reaching out to our Community!

 

I'm glad that reinstalling the Dropbox app helped you resolve this issue and your hard drive space was eventually freed up.

 

If you have any other issues or questions, do let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!

Who's talking

Top contributors to this post

  • User avatar
    Hannah Dropboxer
  • User avatar
    jonps New member | Level 2
What do Dropbox user levels mean?
Need more support?