Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

jbye54's avatar
jbye54
New member | Level 2
2 years ago

HP device is not verified, so I can't get my free space for a year.

I have an HP PC received a message about the dropbox campaign for free for a year. I try to install on PC, but get the error message PC not verified

 

desktop
Promotions
Storage space

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Dropbox should just auto update if its eligible. You cannot download direct from website - if you do you dont qualify. 

    I'd suggest running all updates on the machine (HP ones and Windows) and then try running Dropbox again.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!