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BelleCBelle's avatar
BelleCBelle
Helpful | Level 5
4 years ago
Solved

How do I stop auto renew? I have an individual account

Help! The only information I can find regarding stopping auto-renewal relates to business accounts. I am using iCloud backup and no longer need Dropbox any longer, but will keep it until the auto-renewal date (I have the annual plan). Then I'll close out my Dropbox account. I have the 2T storage account. Thanks much!

Storage space
  • Mark's avatar
    Mark
    4 years ago

    It'll stop payments now but you'll keep benefits of it until the time of renewal. So you'll stay upgraded till Jan

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  • BelleCBelle's avatar
    BelleCBelle
    Helpful | Level 5
    4 years ago
    The link to downgrade-will my account be changed to the ā€œfreeā€ account now, or when I renew in January? Thanks
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    It'll stop payments now but you'll keep benefits of it until the time of renewal. So you'll stay upgraded till Jan

  • BelleCBelle's avatar
    BelleCBelle
    Helpful | Level 5
    4 years ago
    Thanks again for your help. Dropbox doesnā€™t make retrieving help information easy!

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