Storage Space
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hi! first of all I am quite pissed as there's no way to contact anyone on dropbox. second, on 2019/09/29 I had 16.75 gb of space gained in about 8 years by inviting people to join dropbox, and now I got the message that I have only 2 gb. what happened?
There were written nowhere that the space had some expiring date, and I didn't sign that I agree to reduce the space i gained by basically ''selling'' other people's sensitive data.
I want my space back?.
thank you.
Hey @nikki6, welcome to the Dropbox Community.
Did you receive an email about this? Did it say that your Dropbox is full?
If you could send me a screenshot of that message, that'd be really helpful.
Also, what do you see if you check the plan tab of your account settings? Do you see your extra space there?
Keep me posted.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @nikki6, could you attach a screenshot showing your quota on the site in order to see the current total?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hello Hannah,
I have a similar issue where I had 2.8 GB and now it's down to 2GB. Please advise how the 800MB was lost from my account?
Hey @TabsFolders-Com, hope you don’t mind if I jump in.
When was the last time you were able to see the correct amount of storage on www.dropbox.com?
Can you also go here, and send me a screenshot of what you see on that page?
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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I had a personal account; then tried dropbox team and somehow my account was imported into the team; then cancelled the team account. Screenshot attached.
HI @TabsFolders-Com, the 2.75 GB is the correct quota amount as it shows your bonus quota.
The 2 GB at the top is only the standard amount for the Basic plan, and doesn't display any bonus quota earned.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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