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Incorrect dropbox space usage on windows

Incorrect dropbox space usage on windows

storion
Explorer | Level 4
Go to solution

Hi Guys,

 

My local Windows Dropbox is fully synced with my online Dropbox.  Windows Explorer file/properties shows my Dropbox folder is 576 MB but to my surprise, dropbox.com and dropbox app both say my dropbox is full. I have checked the plan tab and found my regular file size is 3.4 GB which is not correct. My shared folder only takes less than 100 MB. What is going on here? Why the discrepancy? Any inputs?

 

Thanks,

Tao

 

 

1 Accepted Solution

Accepted Solutions

Emmet
Community Manager
Go to solution

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should no longer be affecting users who should be able to see all of their backups.  

 

You can find out deleted information on disabling and deleting backups below:

 

If you disable the backup and choose to "Leave content in Dropbox", your backup content would still be there until it was permanently deleted. 

When you go to the Backups page and see no content, be sure to check the deleted section, too.

You can download the files from this location if you need to store them locally on your device. 

To clear out the data from the deleted backup, follow these steps:

  1. Navigate to dropbox.com/backup/all
  2. Click on Show deleted backups
  3. Select their backup and click on permanently delete

Some users did not have backups, but they were members of shared folders which were taking up space on their accounts. You can remove shared folders using these instructions.

If you are still experiencing quota issues after following these steps, then confirm that we can reach out to you via email and our support agents will look into this with you.

View solution in original post

671 Replies 671

Matt1a
Explorer | Level 3
Go to solution

DB is saying I am out of spaced But with my 2 GB and 5.5 GB Referral bonus I am Not out of spaced ---

 

PLEASE Advise

Mark
Super User II
Go to solution

What does www.dropbox.com/account/plan say?

That tells you how much you are using of your quota


 


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Matt1a
Explorer | Level 3
Go to solution

Hi, It says 2 gb --free plan

But I also have 5.5 GB bonus from referrals and my DB has 5GB at the moment, which I have had for years without problem.

 

TIA

 

 

 

 

Jay
Dropbox Staff
Go to solution

Hi @Matt1a, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the quota available on your account from the link @Mark provided?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Matt1a
Explorer | Level 3
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Screenshot 2022-03-31 at 19-55-16 Plan - Dropbox.pngScreenshot 2022-03-31 at 19-59-29 Refer a friend - Dropbox.pngCaptura de pantalla (24).png

atccodex
Super User alumni
Go to solution
What happens if you load a file? I'm not sure that window actually shows the quota.

Matt1a
Explorer | Level 3
Go to solution

Hi-- So message says My DB is full but on DB website it says I have 7.09 GB stored-- Which would be under my quota of 7.5GB PLEASE See Attached.

 

When I delete files they delete on both my devices I have been using -- Still waiting to see if a file I added today will turn up on my other device or online-- but when I added it I did not get any message.

 

Please Advise, Matthew

 

 

WheCaptura de pantalla (28).pngScreenshot 2022-04-03 at 12-48-08 Refer a friend - Dropbox.png

Mark
Super User II
Go to solution

@Matt1a it says YOU have stored 7.09gb, but that screen shot also shows you have 0.5gb of space in shared folders which are using your quota - hence the error is correct. You are over quota. Shared folders use up the quota of everybody within the share. 


 


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Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


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Matt1a
Explorer | Level 3
Go to solution

OK. Thanks.-- So If I unshare-- I should be in my allowed quota?

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