My account is still showing as overquota despite upgrading, why?

[OfficemanagerRWL]

Good morning,

We work in the office with Dropbox with 2 different accounts. The Dropbox is full and was upgraded by my supervisor through her account. However, I am still getting the message that Dropbox is full. How can I fix that?

Hope you can help, thanks! 

Greetings, Caroline

[Jay]

Hi @OfficemanagerRWL, thanks for bringing this to our attention.

You mentioned that you have two Dropbox accounts, are these under separate email addresses entirely?

Are you certain that your account was the one that was upgraded? Do you see any payments on this page?

This will help me to assist further!

[OfficemanagerRWL]

Hi Jay, 

Thanks for helping out. 

Yes, these are two separate e-mailaccounts and we both work in the same Dropbox. So, I think she used to share her Dropbox with my account, but that was before I start working here.

No, my account is not upgraded, only the account of my supervisor and therefore I see no payments, just the message that Dropbox is full. 

Greetings, Caroline

[Jay · Accepted solution]

Does this mean that you were invited to a shared folder that they own?

Quota can't be shared through folders, so you'd need to upgrade your account or earn quota in order to view the files in the shared folder, and for files to sync again.

[OfficemanagerRWL]

Thanks Jay, this is clear for now!

Greetings, Caroline