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Mark312's avatar
Mark312
Explorer | Level 3
2 years ago

My storage is full, and I have issues deleting my Backup, can't get it right.

Hi I'm becoming quite frustrated as my storage space is full even though I've deleted most of the files. I think the backup is the issue, but I've followed all the links to deleting backups but not...
Dropbox Backup
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Mark312, sorry to hear you're having issues with this.

 

Could you please navigate to your backups page and let me know if you're able to disable or delete your backups from there?

 

Also, what's your plan tab reporting exactly In regards to your quota?

 

Keep us posted!  

Mark312's avatar
Mark312
Explorer | Level 3
2 years ago

Thanks Walter

On the Backups page I click on the one named PC (there is another named PC(1) which shows as Unlinked) 

When I try to delete I see the pop up below:

 

 

 

 

 

 

Neither option "Backup Settings" or "I don't have access" allow me to go further.

 

The Plan tab shows me this:

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Do you have the desktop app installed on the mentioned computer at the moment Mark312?

     

    If so, can you navigate to the backups tab from the app's preferences and see if you can disable it from there? 

    • Mark312's avatar
      Mark312
      Explorer | Level 3
      2 years ago

      Thanks,

      Screenshot below.

      I can't see any option except Manage backups - clicking on this just asked me to set up a new backup.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the screenshot and the additional information there Mark312 - much appreciated.

         

        I'm not sure if this will work, but could you try clearing your browser's cache or try another browser to navigate to your backups page and see if you can delete your backups from there?

         

        Also, on your backups page, do you see the Beta label anywhere on your screen? 

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