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Mark312's avatar
Mark312
Explorer | Level 3
2 years ago

My storage is full, and I have issues deleting my Backup, can't get it right.

Hi I'm becoming quite frustrated as my storage space is full even though I've deleted most of the files. I think the backup is the issue, but I've followed all the links to deleting backups but not...
Dropbox Backup
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Do you have the desktop app installed on the mentioned computer at the moment Mark312?

 

If so, can you navigate to the backups tab from the app's preferences and see if you can disable it from there? 

Mark312's avatar
Mark312
Explorer | Level 3
2 years ago

Thanks,

Screenshot below.

I can't see any option except Manage backups - clicking on this just asked me to set up a new backup.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the screenshot and the additional information there Mark312 - much appreciated.

     

    I'm not sure if this will work, but could you try clearing your browser's cache or try another browser to navigate to your backups page and see if you can delete your backups from there?

     

    Also, on your backups page, do you see the Beta label anywhere on your screen? 

    • Mark312's avatar
      Mark312
      Explorer | Level 3
      2 years ago

      Hi Walter

      OK, cleared cache for Firefox (I usually used Chrome)

      Logged into online Dropbox with Firefox, found backups. Was unable to delete - got the following pop up:

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

      I clicked "I don't have access" but it then asked me to unlink the pc - not sure how that would help so didn't proceed.

       

      Yes, it says Beta when logged in through Firefox.

      • Mark312's avatar
        Mark312
        Explorer | Level 3
        2 years ago

        Hi,

        Unfortunately run out of time today. Please could we pick this up again tomorrow?

        Mark

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