Storage Space
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My account is over the limit for free space. I just got a new Mac and must have clicked the wrong option because it started to download lots of pictures. I am unable to delete those photos because they only appear on the pulldown for recent files using the icon in the Mac menu bar and not in my regular files. If I click on one of the picture files, it tells me that it is unavailable. How do I get rid of these files that are clogging everything up? They were added two days ago.
@Cariad wrote:
My account is over the limit for free space. I just got a new Mac and must have clicked the wrong option ...
Check your Backups page.
Sadly, there is nothing there to delete either.
Hi @Cariad, I'd be more than happy to help!
What is the app's syncing status as we speak? Also, can you send me a few screenshots of the pull-down menu, and the error you get when you try to preview the files, in order for me to have a visual?
Thanks a bunch!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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