my phone shows I'm out of space, even though my Mac computer doesn't

[ednalvarez]

My phone locked me out and said I needed to buy space.  I deleted massive amounts of files from my Mac.  My phone still locks me out. I removed my app and reinstalled and re-signed in.  Still locking me out.  Is phone not reading the new space  post removing it from my Mac.  I have also deleted trash on Mac.

[Megan]

Hi @ednalvarez, let's see what we can find together here! 

When you say that your phone locked you out, do you mean that you see a message, that prevents you from accessing it? 

If you have a screenshot, feel free to share it with me, in order to have a visual too. 

Also, I'm curious to know what your plan page online reports. 

Keep me posted, and we'll take it from there!

[ednalvarez]

I have screen shot but can't see how post. It says I have used up free space. My account says I have used 1.5GB og 2.25.
Any thoughts why locked out of phone.

[Megan]

You should be able to post your screenshot here, by clicking the camera-like icon when trying to respond back to us @ednalvarez.

If you don't see that option you might need to either use your browser on a computer, or request the desktop version when using your mobile's browser. 

Feel free to also clarify the OS you're using on your end, along with the Dropbox mobile app version you have installed. 

[ednalvarez]

Just reinstalled dropbix so presume latest version.
Chrome on phone. Safari on mac.is ylthst what os is?
Searched for photo attach icon ...not found yet

[ednalvarez]

Also, whenever I sign in now on my phone I get an email message on my Mac that "A new device just signed into your drop box". But it is not a new device.

[Nancy]

Hi from me too, @ednalvarez! 

Megan was referring to the OS version of your mobile device, like Android 10 for example, or iPhone 15. You should be able to see this in your phone’s settings. 

As for the screenshot, are you accessing the forum here via your mobile device or your computer?

[ednalvarez · Accepted solution]

Thank you.
Problem solved. I think my phone sync had not caught up with mega deletions I had made on Mac. Plus I deleted trash. Took about 8 hours for sync to catch up. About 3 after deleted trash. I so appreciate help. ASIDE: CHAT cpt was also amazing

[Walter]

We're glad to hear it's sorted now and thanks for keeping us in the loop too @ednalvarez 

See you around the Community and have a lovely weekend ahead!