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tashrobinson's avatar
tashrobinson
Helpful | Level 6
5 years ago
Solved

After update and "migration" no longer can find offline files.

I have quite a few ofline files. Mostly chaptered audio books, in mp3 format. My audio book player needs to know where they are. The built in player is not good for audio books, it lacks many features. It was working yesterday but after the Dropbox update I received they are gone, or moved from the previous location. They have green checks in Dropbox as offline, though it was frustrating to watch my data as it downloaded all these offline files again. Regardless they say they are available offline, but I can't find them in any search. The only thing I was able to do to continue listening to my current audio book was, export the files one by one... 3 clicks for each file, times 45 files in this one book... Not happy about this update to say the least. Can you tell me where the files are, or is there an easier way to export a whole folder?

  • Hi tashrobinson, thanks for posting on the Community!

     

    Were you accessing the offline files via the Dropbox mobile app directly, or via another method with a third party app?

     

    If you were accessing the direct file location in the Android system, then this isn't something that Dropbox would support. 

     

    To export multiple files from the Dropbox mobile app at the same time, tap the checkbox on the top right, select the files you want exported, tap the ellipsis on the top right, and finally 'Save to device'.

     

    Hope this helps!

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