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DarranJ's avatar
DarranJ
Helpful | Level 5
6 years ago
Solved

Cannot access Shared Folder

Advice please, I have been using dropbox without any issues for a long time, via my laptop, phone, tablet and dropbox.com, 24hours ago that all changed. I have a shared folder with my partner, my...
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  • DarranJ's avatar
    DarranJ
    6 years ago

    Ok, I got help on this issue via Dropbox support over on Twitter.

     

    Issue solved - There were invalid characters in folder names, that prevented the folders from showing in Windows. The problem seemed to be specific to windows dropbox app hence being able to see the folders on all other devices and MacBook. 

     

    https://help.dropbox.com/installs-integrations/sync-uploads/files-not-syncing

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
Thanks for the fast reply rrmendez! 

Can you send me a screenshot, re-creating what you see on your end? 
rrmendez's avatar
rrmendez
Explorer | Level 3
4 years ago

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 years ago

    Have you checked you have enough quota to access it rrmendez ?

    • rrmendez's avatar
      rrmendez
      Explorer | Level 3
      4 years ago

      Lory , by quota you mean "space " ? ... I checked, on my account i could not do it ( see screenshot ) since it just freeze, them I was able to get the space though help.dropbox.com ( see Screenshot) . 

       

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Thanks for the screenshots, rrmendez!

        Can you make sure that you disable any browser plugins and try again? 

        Also, if you access the page using an incognito tab on your browser, does it help?

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