“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

[johnweidner]

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari. The message is “Couldn't Load Preview.”

[Nancy]

Welcome back to our forum, @johnweidner!

Out of curiosity, is this happening with all Paper docs or just one/a few of them? 

Have you tried reinstalling the Paper app on your iOS device? 

Let me know, and we can go from there.

[johnweidner]

It seems to be all of them. And I reinstalled the app, with no change

[Megan]

Hey @johnweidner, when did this start happening? 

Also, do you have a problem only when trying to preview your Paper files? 

[johnweidner]

No, I OPEN the file on my iPhone. All the text is still there, just right. But every picture is replaced with a message that starts with "Couldn't load preview. The file may have been moved or deleted." (All the pictures are still there when I open the same file on my computer.)

[Jay]

HI @johnweidner, could you try using a different network connection to see if this helps when previewing the files?

[johnweidner]

I tried turning off Wi-Fi on my phone, and using Cellular Data. Same problem exactly

[johnweidner]

Crazy question: I'm using hundreds of pictures in my Paper documents. Could there just be a limit to how much the iPhone Paper app can handle?

[Jay]

Approximately how many pictures do you have in one document? If you create a new Paper doc with only a few images, does it load normally?

[johnweidner]

Approximately 10 to 20 pix, not very large in size. I just made a test document with two pictures, but it had the exact same problem.