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Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
Same issue with Office documents - this is how I protect my passwords - cannot open on IPhone
Hello, i use dropbox for my files, which i have used in dropbox for reading many years. Some of my files is protected by password. It is some time ago when i can't open these protected files. When I'm trying enter my password the Dropbox say: Decryption failed.
Can someone help me with solution please.
Thank you ...
PLEASE READ most recent message thread. On Apple devices (phone & iPad) this is resolved by updating these devices to IOS 14.4
Updating to IOS 14.4 has worked for me too!
On my IPad. If I try to open a Word document from Dropbox it won't open. Says in won't decrypt. If I go through the Word icon and then search through to the document of Dropbox it will open. The document has a password but using this makes no difference. This did not used to happen. How do I get around this problem. Please.
Daphne
Community Moderator @ Dropbox
dropbox.com/support
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That seems to work. Cheers
Daphne
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
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