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Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
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- Daphne
Dropbox Community Moderator
Hi JohnK2, thanks for posting!
Could you send me a screenshot of the error that you're getting?
Also, what are the exact steps you're taking when you get this error?
When you mentioned opening the file through Excel, was this by opening the file through the Files app, or after exporting the file from Dropbox?
Keep me posted!
Also, on my iPhone, I open dropbox and go to that combo file. Enter my password and get the result above. If i click on the "open" button, then I am able to open in Excel with my password. Never had to do this before my iOS upgrade yesterday. My wife's phone has the exact same issue. We are able to open on our macs but not our iPads or iPhones.
- I am also having this exact same issue/same error message after upgrading to iOS 14.2 yesterday.
Glad to see I'm not the only one!
- Thanks for mentioning iOS 14.2! I didn’t realize until you mentioned it that that was what changed to cause all my password protected files (excel/word) to no longer open within dropbox. I couldn’t find anyone else having this issue when I googled online for a fix. Thank you for posting it!
- Me too. Just installed 14.2 but it happens when opening excel file from email so not just dropbox
- Same here with a word document. Strange though, as I have 2 encrypted docs on Dropbox... one opens, the other doesn’t.
- Same problem here! Cannot open MsOffice files protected with password, same error message DECRYPTION FAILED (NULL) after installing ios14.2...Please fix it. Thank you!
- Thanks for posting this about 14.2. I’m running 14.2 on iPhone 8 with no issue when I use the password to open my secured document, but my wife can’t do it on her iPad running 14.2. Seems inconsistent based on other comments that it’s on one or both. I’ve had iOS 14 for about a week with no issues on this topic, and I just downloaded 14.2 on iPad for my wife yesterday, and then it quit working. I have Excel and it also opens the document with no issue, however she does not have it installed, so not sure if there’s a correlation or not. Any updates from Dropbox on this issue will be appreciated and sooner rather than later please. Thanks!
