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Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
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I've had people log in/out and switch browsers it started working again for a little while but just stopped again. Company wide
I'm having the same issue, following this thread
- Megan
Dropbox Community Moderator
At the moment our status page informs that all platforms are operational, however we did have a small hiccup earlier.
Could you send me a couple of screenshots of the error/page you get when you're trying to log into your browser?
Folders are all grayed out and account links don't work on rollover. Error message reads
"Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our Help center and forums for help, or head back home."
Any ideas what the deal is? Using Firefox on MacOS.
- Nancy
Hi error-help, thanks for posting this here.
Can you send me a full screenshot of what appears on your end?
Have you also tried an incognito window on your web browser, and you see the same thing?
Keep me posted.
Yes, same in incognito, and after deleting cookies and re-login.
The page elements begin loading but then it immediately defaults to the error message, and the folder URLs populate the address bar when clicking on them but then revert to the Home URL.
Was quick enough to access account settings by clicking the Account icon as it loaded before defaulting to the error message, but no change in the Home view.
- Jay
Hi error-help, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
None of the above.
Everything was functional as recently as Friday.
