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Dropbox website not loading. Why?
My 50 person organization is all experiencing Dropbox not loading on the web platform
Hey everyone, thanks for posting here!
I'd suggest that you contact our Support team directly about this, in order for them to have a closer look and investigate what might be causing this.
If you have any trouble doing that, don't worry I can definitely help with that, just let me know.
However, if you manage to contact our Team about this, just give me a heads up and share the ticket number here, in order for me to locate it on our system.
Keep me posted, and we'll take it from there!
My staff is still unable to load Dropbox on the web sometimes its the spinning square and sometimes they get the error message. We have tried restarting, different browsers, incognito. Nothing has worked. They can gain access for a few min but if they move to another task and come back it wont load.
Folders are all grayed out and account links don't work on rollover. Error message reads
"Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check our Status Page to see if there is a known incident, our Help center and forums for help, or head back home."
Any ideas what the deal is? Using Firefox on MacOS.
- Nancy
Dropbox Community Moderator
Hi error-help, thanks for posting this here.
Can you send me a full screenshot of what appears on your end?
Have you also tried an incognito window on your web browser, and you see the same thing?
Keep me posted.
Yes, same in incognito, and after deleting cookies and re-login.
The page elements begin loading but then it immediately defaults to the error message, and the folder URLs populate the address bar when clicking on them but then revert to the Home URL.
Was quick enough to access account settings by clicking the Account icon as it loaded before defaulting to the error message, but no change in the Home view.
- Jay
Hi error-help, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
None of the above.
Everything was functional as recently as Friday.
- Megan
Hi error-help, just to rule everything out, would it be possible for you to also try a different browser altogether?
No other browser option for this machine, but full access to files with DuckDuckGo on an Android tablet.
Menu links at top left are working except for All files. I can see my image files on the Photos page, and Shared page also loads correctly. Account links at top right function in these pages too. I can view individual files listed on these pages, but any attempt to view folders via these pages or via the Folders list at left however still brings up the error message.
- Hannah
Sorry to jump in here as well, error-help.
If it's possible, please do install a different browser on this computer and let us know if there's any difference; it would be super helpful.
I'm experiencing this same issue, Hannah.
Nancy, I'm having the same issue. Please help!
I have this same error too. Tried Chrome, Firefox, Safari, tried removing proxies, incognito, signing out and signing in. I also cannot generate links from my app either, and it's not syncing. The status page states no known issues, but it seems to be an issue with Dropbox itself.
I am having the exact same issue. All was well earlier today, but now I can't access any of my files across different teams.
I started having the same problem a few hours ago as well.
I connected my laptop to dropbox as well today. But I don't see how that's related.
The issue exists on my main desktop computer. On both chrome and edge browsers. And on my laptop.
Same error here. Opera on Windows 10.
Tried clearing cookies and logging in again to no avail.
I am having the same issue as well.
Having the same issue. Just started a few minutes ago. Don't you love how they start blaming the user's computer right away? Dropbox would never be the problem.
And now it's back. And Dropbox will never let us know what went wrong.
Hey, tech issues happen. At least they jumped on to fix it when they saw that it was impacting more than one user. Happy Thanksgiving!
Not resolved here yet.
Thanks everyone for jumping in and letting them know it's not just me.
- Jay
Hi error-help, if you're still experiencing this issue, have you already been in contact with the support team regarding this matter?
Please help. I am going crazy!! This started yesterday and now the same today...
I keep trying to open my files in Dropbox. I get the list to the left of the screen but cannot get any to open. I just get the box with the blue outline showing that it is trying. Then I get this Error message:
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home.
On the Status Page it says this:
Nov 29, 2023Completed - The scheduled maintenance has been completed.
Nov 29, 01:30 UTCIn progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 01:00 UTCScheduled - Dropbox will be performing routine maintenance on November 28, 2023 starting at 5:00 PM (Pacific). You may not be able to access Dropbox for a short period of time, but we’ll have things back up and running as soon as possible to minimize disruption to you.
Nov 16, 16:11 UTCI'm having the same issue
Hello Hannah,
It is working properly now.
Thank you!
It is not working properly. Please advise
