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I'm trying to print my current selection and I get an error message saying the workbook is too big, select a specific area. I asked dropbox for help they said it's a printer issue, however, this problem only happens with 1 file, the rest work fine. I have already moved half the file to make it smaller, didn't help. From a different computer it offers to print 190 pages of the file jumbled up.
Hey @sundevelopers, thanks for reaching out to us.
Are you getting this error on our website?
If so, have you tried from a different browser or a private browsing window to see if that helps?
Keep me posted.
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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chrome, explorer, chrome incognito, firefox - all the same problem. The rest of my files have no problems, just this one.
Thanks for checking, @sundevelopers.
That's strange indeed. Is there a difference between this particular file and the others that work?
What's the file type?
And if you download it to your computer, delete it from Dropbox and then re-upload it, do you see any difference?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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There is no difference, it was working 2/2 in the am and decided it didn't want to after noon. It has the same message when trying to download the print area as well.
I see, thanks for the update again, @sundevelopers.
Can you send us a screenshot of the error message?
Also, which one is your main browser? And which version are you using?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Google Chrome is our regular browser.
And which version of Chrome are you currently using? Is it the most recent one?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for that.
As a last step, can you also try to clear your browser's cache, and let me know what happens?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi there!
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