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Error message when trying to print selection of pages of a workbook

Error message when trying to print selection of pages of a workbook

sundevelopers
Explorer | Level 3

I'm trying to print my current selection and I get an error message saying the workbook is too big, select a specific area.  I asked dropbox for help they said it's a printer issue, however, this problem only happens with 1 file, the rest work fine.  I have already moved half the file to make it smaller, didn't help.  From a different computer it offers to print 190 pages of the file jumbled up.

11 Replies 11

Hannah
Dropbox Staff

Hey @sundevelopers, thanks for reaching out to us.

 

Are you getting this error on our website?

 

If so, have you tried from a different browser or a private browsing window to see if that helps?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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sundevelopers
Explorer | Level 3

chrome, explorer, chrome incognito, firefox - all the same problem.  The rest of my files have no problems, just this one.

Hannah
Dropbox Staff

Thanks for checking, @sundevelopers.

 

That's strange indeed. Is there a difference between this particular file and the others that work?

 

What's the file type?

 

And if you download it to your computer, delete it from Dropbox and then re-upload it, do you see any difference?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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sundevelopers
Explorer | Level 3

There is no difference, it was working 2/2 in the am and decided it didn't want to after noon.  It has the same message when trying to download the print area as well.

Hannah
Dropbox Staff

I see, thanks for the update again, @sundevelopers.

 

Can you send us a screenshot of the error message?

 

Also, which one is your main browser? And which version are you using?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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sundevelopers
Explorer | Level 3

Google Chrome is our regular browser.

sundevelopers_0-1707259339295.png

 

Hannah
Dropbox Staff

And which version of Chrome are you currently using? Is it the most recent one?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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sundevelopers
Explorer | Level 3
Chrome is up to date
Version 121.0.6167.161 (Official Build) (64-bit)

Hannah
Dropbox Staff

Thanks for that.

 

As a last step, can you also try to clear your browser's cache, and let me know what happens?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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