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File could not be opened on my new mac mini m1

File could not be opened on my new mac mini m1

dlund
Explorer | Level 3

Hi everyone 🙂 

 

I hope someone can help me - I just got a new mac mini m1, and downloaded dropbox, and installed it. I chose to have to keep the files online to save my space, but now I get the message that the files could not be opened, and I can't figure out why. 

 

Screenshot 2021-07-11 at 08.04.57.png

 

I hope someone can help me solve this 🙂 

 

kind regards Diana

7 Replies 7

Re: File could not be opened on my new mac mini m1

Mark
Super User II

Try seeing if you can right click and turn to save locally first?

 


 


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Re: File could not be opened on my new mac mini m1

dlund
Explorer | Level 3

Thank you, but that would not really save the long-term problem, of saving the space on my local drive - It should be working without should it not? 

Re: File could not be opened on my new mac mini m1

Mark
Super User II

It should but thats why I asked to troubleshoot....


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: File could not be opened on my new mac mini m1

dlund
Explorer | Level 3

ah ok 🙂 

It works if I download it first 🙂

Re: File could not be opened on my new mac mini m1

Rich
Super User II

@dlund wrote:

... that would not really save the long-term problem, of saving the space on my local drive ...


That's not how it works. Even if you don't mark it as Local first, Dropbox still needs to download the file back to your computer before it can be opened. It can't be opened directly from the cloud.

 

What should happen is that when you try to open a file that is marked as Online-only, Dropbox should download the file, mark it as Local, and then your application should open it. When you're done with the file you would need to mark it as Online-only again.

 

It sounds like your application isn't giving Dropbox enough time to download the file before it tries to open it, or Dropbox isn't getting the signal that it needs to download the file.

Re: File could not be opened on my new mac mini m1

dlund
Explorer | Level 3

ok, makes sense, but what to do about it? 🙂 

Re: File could not be opened on my new mac mini m1

Clar2
New member | Level 2

I have the same problem, on a MacBook Air M1. It happens if I try to open any dropbox file from the Finder.

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    Clar2 New member | Level 2
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    dlund Explorer | Level 3
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    Rich Super User II
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    Mark Super User II
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