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File not found

File not found

Leilei06
Helpful | Level 5
Go to solution
When I try to download my photos it comes up with “File not found” It does this on my iPhone and desktop, I’ve re-installed the app a couple of times, I’ve upgraded my account.

Any help would be greatly appreciated as I’m getting really frustrated now!
1 Accepted Solution

Accepted Solutions

FMATA
Explorer | Level 4
Go to solution

I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

  1. Select files to download
  2. Click "Share Link" 
  3. When Pop-up is displayed, press "Copy Link"
  4. Give Dropbox a few seconds while it generates a link.
  5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
  6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

Good luck!!  I hope it works for you

View solution in original post

6 Replies 6

Walter
Dropbox Staff
Go to solution

Hey @Leilei06, sorry to hear about this.

 

Could you send us a screenshot of the exact error you're getting so that we can have a visual too?

 

Apart from the app, have you tried a web browser to download your files?

 

Let me know and we'll take it from there. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Leilei06
Helpful | Level 5
Go to solution

Hello Walter, thanks for your help.

 

I get the same message from the web browser or the app. Here are a couple of screenshots. I've highlighted the pictures, clicked the 3 dots then download and I get the File not found message.

 

 

Dropbox 1.pngDropbox 2.jpg

Walter
Dropbox Staff
Go to solution

Thanks for the screenshots @Leilei06 - most appreciated.

 

Could you try clearing the app's cache and your browser's cache as well, or try another browser, and let me know if you get any different results? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

FMATA
Explorer | Level 4
Go to solution

I feel your pain.  Here's what I had to do in order to download photos to my Macbook Pro:

  1. Select files to download
  2. Click "Share Link" 
  3. When Pop-up is displayed, press "Copy Link"
  4. Give Dropbox a few seconds while it generates a link.
  5. At the bottom of the screen you will see another pop-up that says "Preview Link" - press when available.
  6. Your files should all appear on screen.  Then in the upper righthand of the screen select Download > Direct download 

Good luck!!  I hope it works for you

Leilei06
Helpful | Level 5
Go to solution

Hello Thanks so much FMATA,

 

My technical skills aren't too good but this I understood and now I have my photos on my computer!

Thank you!

Graham
Community Manager
Go to solution

Thanks for sharing this workaround @FMATA!

 

We absolutely love to see our Community members helping each other out and it looks like this definitely solved the problem for @Leilei06!

 

Please let us know if there is anything else we can help with!

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Top contributors to this post

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    Graham Community Manager
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    Leilei06 Helpful | Level 5
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    FMATA Explorer | Level 4
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    Walter Dropbox Staff
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