Gifs sometimes don't animate at all, or if they do, they are very slow.

[ilyasnsir]

I have the problem that gifs sometimes don't animate at all, or if they do, they are very slow. (much slower than the original) 

I have an Iphone 15 Pro and using the App. (It works perfectly on the browser, but dont want to use the brower, cause everything is slower)

[Megan]

Hi @ilyasnsir, let's jump right into this! 

Can you clarify the exact version of the OS you're using, along with the version of the Dropbox app that you have installed on your device? 

Do you use WiFi, in order to preview the .gif files, or cellular data? Have you tried switching, just to examine the behavior of these files? 

Let me know if it's the same or not. 

I'll be waiting for your updates! 

[ilyasnsir]

Thank you for the fast reply.
OS Version: 17.2
Dropbox Version: 358.2
Im using WiFi(i have good WiFi)and tried both, yes. But no difference.
And what i noticed is, that if i have the gif in my gallery, then it works(but in slow motion), but if i do not, then it wont work at all.

[Walter]

Hey @ilyasnsir - sorry to jump in here, but have you tried clearing the app's cache since you first noticed this?

[TERRACE_87]

Clearing cache does not fix the issue. I just tried it

[Nancy]

Did this start happening after a specific update of the Dropbox app, or has it always been like this more or less?

If the issue persists after clearing the app’s cache (and you’re also using iOS), please follow these steps to reinstall the app: 

1) Uninstall the Dropbox App

2) Sign out from the App Store

3) Restart your device

4) Sign into the App Store

5) Download and Install Dropbox

6) Try to sign into your Dropbox account

Let me know if that seems to help.

[TERRACE_87]

@Nancy - I followed those steps and GIFs still do not consistently load. This started in the past week or two with the most recent iOS app versions.

[TERRACE_87]

It’s a problem with the app. When I load Dropbox on my phone through a web browser all of the gifs load fine.

[Hannah]

Thanks for checking that, @TERRACE_87.

Can you please check one more thing?

Do you get the same behavior if you connect to a different network, like, a different WiFi or mobile data?

[TERRACE_87]

It occurs on different WiFi networks as well as cellular. Doesn’t matter what internet I am connected to.